Customer Service

We want you to be completely satisfied with your purchase. If something is not right, let us know within 15 days of receiving your item(s). We will give you a refund, or exchange your order. It is that simple.

Faberlic Customer Care team is here to make your shopping experience inspiring and convenient.

If you don’t find your question answered below, please drop us a line at care@shopfaberlic.com.

Frequently Asked Questions

1. Orders

Faberlic products are sold exclusively through www.shopfaberlic.com in the United States. You can order products using Online Shop page of the website.

Simply visit My Account page to see when your order was placed. Click “View” button or the Order # of your order, and you will be taken to Order Details page. It will show you the current status of your order and tracking number to track your shipment, if applicable.
You can always email at us care@shopfaberlic.com for any questions.
Yes, please call us at 404-987-0420 for any assistance.
You can cancel an order within 3 hours from the time it was placed. Visit “My Account” page and select “Changed my mind” on the order you wish to cancel. Please note not all items are available for cancellation. For any other modifications, contact us at care@shopfaberlic.com ASAP.
We accept Visa, MasterCard, American Express, Discover, and Diners Club.

Please refer to the chart below to determine your size for ordering.

Faberlic dimensions 38 40 42 44 46 48 50 52 54 56
International dimensions 2XS 2XS–XS XS–S S–M M L L–XL XL–2XL 2XL–3XL 3XL
European dimensions 32  34  36  38  40  42  44  46  48  50
Chest (cm) 76  80  84  88  92  96  100  104  110  116
Waist (cm) 60  64  68  72  76  80  84  88  94  100
Hips (cm) 84  88  92  96  100  104  108  112  117  122

1.1 Clothing

Please refer to the chart below to determine your size for ordering.

Faberlic dimensions 38 40 42 44 46 48 50 52 54 56
International dimensions 2XS 2XS–XS XS–S S–M M L L–XL XL–2XL 2XL–3XL 3XL
European dimensions 32  34  36  38  40  42  44  46  48  50
Chest (cm) 76  80  84  88  92  96  100  104  110  116
Waist (cm) 60  64  68  72  76  80  84  88  94  100
Hips (cm) 84  88  92  96  100  104  108  112  117  122

2. Shipping

Everything at shopfaberlic.com in stock at our US warehouse ships in 1-2 days. Products from Moscow ship in 2-4 days. In general, shipping times vary depending on the item’s location and delivery process.
For a complete breakdown of shipping timelines, visit Shipping Information.
We deliver to street addresses in the countries that we ship to. We do not ship to APO/FPO/PO box addresses. Visit the Shipping Information page for current details on countries we ship to.

We are currently delivering products locally in the United States and Russian Federation.

We are currently shipping internationally to the following countries:

Armenia, Australia, Azerbaijan, Brazil, Canada, China, Finland, France, Georgia, Germany, India, Israel, Kazakhstan, Latvia, Mexico, Moldova, Mongolia, Netherlands, New Zealand, Philippines, Pakistan, Poland, Ireland, Sweden, Thailand, Turkey, Ukraine, United Arab Emirates (UAE), United Kingdom (UK), and Uzbekistan.

In case of these countries, you are responsible for any applicable custom duties to your local authorities.

These countries are in addition to USA and Russian Federation, where we deliver as local shipments.

3. Returns

If you wish to return something from your order, please contact Customer Care at care@shopfaberlic.com to assist you.

4. Billing

We charge your card in US$ (USD). Your bank or financial institution will convert that into the base currency of your card account, which is what you will see on your statement.

If your card is issued outside the U.S., you may be charged a foreign transaction fee by your bank or financial institution for making a purchase on shopfaberlic.com.

5. Accounts

Creating an account makes the shopping and checkout process much easier and faster. Once you sign up, you’ll get instant access to shopfaberlic.com. Plus, you’ll be able to reserve items in your cart for a duration of time and be the first to know about new arrivals, special offers and so much more!

6. General

Our mobile shopping app is being worked on. Soon you will be able to download the Faberlic app for iPhone, iPad and Android. Stay tuned for more details on this.
Faberlic is where you come to look beautiful using high quality natural products. We are your destination for top quality in cosmetics, skin care, makeup, perfumery, and home care.

Load More